*This returns policy only applies to online purchases, not those made in store.
Please note that we are unable to accept return or exchange on items marked FINAL SALE unless the item is faulty.
At ByHunterminx, we want your shopping experience to be as easy as possible. We want our customers to feel confident in their purchase, knowing they can make exchanges or receive refunds hassle free. We understand how tricky it can be to know how a piece will fit before trying it on, and that’s why we offer you a 7 day return policy on both sale and full priced items.
Provided the item is not worn, altered or washed, has the swing tag still attached and is in the original packaging, you may return within 7 days of receiving your item for an exchange, store credit or refund. In the interests of hygiene, we do not offer returns on earrings or swimwear. Shoe boxes must be protected as they are considered part of the product, your return will not be accepted if the box is damaged.
We will not accept any returns that are not in the original condition as when purchased.
Exchanges and Credits
If you have purchased the wrong size and would like to exchange it for another size, please email us asap at firstname.lastname@example.org and you will be given a return authorization number to be sent back with the garment. You will also be given instructions on how to return your garment. The garment must be returned within 7 days of you receiving the order. Once the garment has undergone a quality control check to make sure it has not been worn and that the tags are still in place, the new size will be sent to you. Please specify the size you require when emailing for a return authorization number. If the size you require is not available, we will issue you with a store credit or a refund.
No returns will be accepted after 7 days from the date of you receiving the order.
No item will be accepted without a return authorization number.
If you purchased an item, and would like to return it for a refund email us at email@example.com to receive a returns authorization number, and return the garment in the original condition within 7 days. Once the garment has undergone a quality control check to make sure the garment has not been worn and that the tags are still in place, we will issue the refund. Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to actually appear in your account. Refunds will be issued by the same method as to which the item was paid. Postage charges will not be refunded.
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame. Please note that items which have been damaged as a result of normal wear and tear are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If the garment is unable to be repaired or replaced, we will offer you a credit to use within 12 months, or a refund. If you have a faulty item, please email us immediately at firstname.lastname@example.org to receive a return authorization number. We will send out a replacement as soon as we receive the original faulty garment back. Please note that returned goods will not be accepted without a return authorization number.If the exchange/return item is due to manufacture fault/ incorrect item received we will refund the cost of the return postage.
All garments come with care instructions specific to the item. Please follow the label's care recommendation. Hunterminx is not liable for items damaged due to improper care.
Unfortunately we do not receive additional notions for garments (i.e. buttons, zippers, hooks, belts, etc.). We are unable to provide these items if they are lost or damaged.
How to return your garment
When you receive your returns authorization number, you will also receive the return address and detailed information on how to return your garment.
Please allow 14 days from the time you mail your order for return to when your return/exchange is processed. We will notify you via email when the transaction is complete.
Returns outside our return period timeframes may only be accepted at the discretion of Hunterminx.
Any further questions will be answered by emailing email@example.com